November 16, 2018
The reviews of your customers or clients should be handled appropriately whether it is positive or negative. The digital media are now being used by people to give feedback on a product or service. Whenever anyone buys a product or service, the feedback (good or bad) would be put up immediately online.
Any kind of information is available in your fingertips. For instance, you can check out how to get rid of mice in various online sites. There would be feedback from the companies offering the service for the same. People do depend on social media to get information. But the downside is that there are many people who misuse it too. You should be able to understand which is credible and which is not.
Handling the negative feedback
Stay calm- The first thing you need to do when you read a negative review is to stay calm. Don’t react immediately when you are angry or upset.
Decide about how to respond- Few of the negative reviews are not worth to respond back. But you should give a response to those people who raise legitimate concerns. The negative review is given on popular websites and negative reviews given by genuine customers should be addressed as early as possible.
Research- You needs to find the full story behind the incident. You could contact the reviewer to find more details about the same. If the review is related to your employees, then you need to have a word with them to get to know their side of the story.
Learn from the mistakes committed- If you feel you have committed a mistake which is pointed out through the negative feedback, then learn from it and try to improve upon the same. Keep in mind that each review is your chance to learn a new thing.…